[Click above for the video review.]
Airline: British Airways
Flight Number: BA287
Route: LHR-SFO
Class: Club Suite (Business Class)
Aircraft: Boeing 777-300ER
Registration: G-STBM
Delivered: October 2020
Flight Duration: 10 Hours 10 Minutes
Distance: 5,367 Miles
Overall Impression:
In 2019, British Airways (BA) introduced the Club Suite Business Class product, its most significant premium cabin upgrade in over a decade. The Club Suite is based on the popular Collins Aerospace Super Diamond Reverse Herringbone design, also used by airlines like Etihad on the Airbus A350-1000. For BA, this was a much-needed improvement over its outdated Club World business class seats, first introduced in 2006 and still flying on many aircraft even today in 2025.
The configuration of this British Airways Boeing 777-300ER is as follows:
8-seat First Class cabin
76-seat Business Class (Club Suite) cabin
40-seat Premium Economy cabin
132-seat Economy cabin
You can check the seat map here on AeroLopa
With one of the largest business class cabins in the sky, I was curious whether the experience would feel impersonal. To my surprise, it was still a comfortable, enjoyable 10-hour flight across the Atlantic. Service was warm if not fully polished, and the meals were among the best I’ve had on BA.
Below is my BA Club Suite review from London to San Francisco.
What I liked:
The seats – The British Airways Club Suite is light years ahead of the old “yin-yang” Club World layout. Every seat offers direct aisle access, a sliding door for privacy, and smart storage options. When fully reclined, the seat becomes a comfortable flat bed—perfect for long-haul flights.
We selected seats 5A and 6A in the mini-cabin just behind First Class. With only three rows, this cabin feels quieter and more exclusive, and I’d recommend it for anyone booking Club Suite on the 777.
The Catering – Catering was handled by Do&Co, and this flight showcased the best of what BA catering can deliver. Beverage service was done right after takeoff, which was served with a package of mixed nuts.
Starter course: I had the Roasted Artichoke Soup, perfectly heated and flavorful. My companion tried the Tuna Tonnato, which was light and refreshing. Both came with a small side salad and warm artisan bread.
Main course: My handmade mascarpone medaglione pasta was filling and delicious. My companion’s grilled Scottish salmon was fresh, flaky, and well-seasoned.
Dessert: I enjoyed the warm sticky toffee pudding while my companion had the strawberry vanilla panna cotta—both were excellent.
One of my favorite features of BA Business Class is the Club Kitchen—a walk-up snack bar stocked with sandwiches, salads, drinks, and other snacks available throughout the flight.
The pre-arrival meal was also impressive:
Smoked salmon rillette roll for both of us, which still tasted fresh after 8 hours in the air. The meal was also served with warm artisan bread.
I chose the chicken tikka pie (delicious), while my companion had the passion fruit–glazed prawns (tasty but slightly overcooked).
A slice of double chocolate cake rounded off the service.
The IFE – BA’s Club Suite features a large, bright, and responsive in-flight entertainment system. The selection of films, TV, and audio was extensive enough for a 10-hour flight. The noise-canceling headphones provided weren’t as premium as American Airlines’ Bang & Olufsen or the Bose sets other carriers offer, but they got the job done.
What I didn’t like:
No personal air nozzles – Sadly, the BA 777 Club Suite lacks individual air vents. BA cabins tend to run warm, and without air nozzles it was hard to stay cool.
It’s OK, I guess…
The Service – Overall, service was friendly but not up to BA’s usual standards. Pre-departure drinks and hot towels were offered, which I appreciated. However, I noticed small lapses in professionalism—like a crew member abruptly placing a meal tray without a word, or galley conversations carrying loudly into the cabin, at times overpowering PA announcements. This gave the impression of a newer or less experienced crew.
The BA First Lounge at LHR – Thanks to our Oneworld Emerald status, we were able to access the British Airways First Lounge at Heathrow Terminal 5 (not to be confused with the Concorde Room).
The lounge is bright and spacious, with plenty of seating and large windows overlooking the runway. Food and drink offerings included a hot and cold buffet plus a staffed bar. While the lounge used to offer made-to-order meals via QR code, this feature has been removed. During peak hours, the lounge does get crowded, but it’s still a pleasant space to relax before boarding.
The Amenities – BA doesn’t provide pajamas or slippers in business class, but the White Company amenity kit (in a sleek leather pouch) was well designed. The bedding was excellent, complete with a mattress pad for added comfort. Lavatories were kept clean and stocked with basic toiletries throughout the flight.
Bottom Line:
The British Airways Club Suite on the 777-300ER is a massive improvement over the outdated Club World product. The suite itself is comfortable, private, and thoughtfully designed, with direct aisle access and a door that makes long-haul flying far more enjoyable. Catering by Do&Co was a highlight, and the Club Kitchen adds a nice touch for mid-flight snacking.
Service on this flight was friendly, though not as polished as BA’s best crews, and the lack of personal air nozzles is still a drawback. The BA First Lounge at Heathrow remains a solid pre-flight experience, even if it gets busy during peak hours.
Overall, the Club Suite firmly repositions BA as a competitive choice for transatlantic business class travel, especially if you can secure a seat in the quieter mini-cabin behind First Class.
TravelingFoody.com 