[Click above for the video review.]
Airline: Cathay Pacific Airways
Flight Number: CX882
Class: Business Class
Aircraft: Boeing 777-300ER
Delivered: March 2015
Flight Duration: 12 hours
Distance: 7,260 Miles
Cathay Pacific generally offers a very good business class product overall. They are well known for providing their premium passengers with a comfortable seat, delicious in-flight meals, and excellent service on the ground and in the air.
With this flight, I thought the hard product is still very good , but the seat is really starting to show its age.
Their in-flight food for some reason has gone from scrumptious, to just OK (except for their burger which is the best thing I ate on the flight).
The service is another thing I must mention. We’ve flown Cathay a lot in the past and thought the service was very warm and friendly. I’m not sure if it’s the political situation in Hong Kong right now that’s putting stress on the crew, but the service on this flight was a bit cold. The crew seemed disinterested and aloof, which is totally understandable considering what is going on right now in Hong Kong (but flyers beware).
Overall this was still a comfortable 12 hour flight across the Pacific to LAX, but I hope as things get better in Hong Kong, things will also go back to normal at Cathay.
What I liked:
The Pier First Class Lounge — Because of our Oneworld Emerald Status, we had access to the Pier First Class Lounge. Please note that other business class passengers without Oneworld Emerald status have access to the Business Class Lounge instead, which is just next door.
The lounge offers plenty of seating with sweeping views of the ramp outside. There is a full-service bar, a pantry with variety of sweet and savory snacks, and a selection of hot and cold beverages.
The highlight of this lounge though is the made to order food selections in the dining area.The dishes we ordered were delicious and the portions were plenty.
The lounge also features shower suites, a semi-private nap room, and complimentary massages.
The Seats — The reverse herringbone configuration is among my favorite business class configurations. The CX business class seat is identical to American’s business class seat on the 777-300ER. The seat offers plenty of space, privacy, comfort for the over 12 hour flight to LAX. The only downside is CX does not have air nozzles in business class.
The IFE — This plane the Studio CX entertainment system. There were plenty of western and Asian movies, TV programs, music, and games available to keep me occupied for most of the flight. Paid WiFi service was also available on this flight and it was a decent speed for $20 for the entire flight.
The Duvet — I really like Cathay’s Duvet. It’s very good quality and soft. It’s definitely one of the best duvets in the air for me.
What I didn’t like:
The Cabin Temperature — Unfortunately CX doesn’t offer air nozzles overhead. It also didn’t help that the cabin temperature during the flight was a bit too warm for me, so it was hard for me to fall asleep.
The Onboard Service — Typically, CX offers excellent in-flight service in all classes of service. Sadly as I mentioned above, I felt the crew on this flight were a bit cold and disinterested. They were very efficient in delivering our meal orders and request, but they seemed very robotic.
It was OK…I guess:
The Food — I thought the catering on this flight was kind of a mixed bag. The after takeoff poached salmon starter was on-point, but the beef filet for my main was overcooked and very tough. For the pre-arrival meal, I had the herb omelette, which was OK but very forgettable. The highlight was the Cathay burger with fries that I ordered mid-flight. It tasted fresh and the fries were crispy too!