[Click above for the video review.]
Aircraft: Boeing 777-300ER
Delivered: September 2009
Flight Duration: 13 Hours
Distance: 6,772 Miles
Japan Airlines is a Skytrax 5-Star Airline, and rightfully so. I really enjoyed my 13-hour flight with them across the Pacific to Tokyo. Comfortable seats, friendly flight attendants, and restaurant quality meals at 30,000 feet.
What I liked:
The Catering – The catering and food were the clear winner of this flight. The meals were served beautifully and they tasted fresh and delicious. I also love the dine on demand service.
The Friendly Service – The in-flight service from the crew was very quick, efficient, and most importantly friendly with a smile.
The seats – JAL has the Apex Suite for their business class seats laid out in a 2-3-2 configuration. Despite the dense abreast layout, these seats are very comfortable for lounging, and sleeping and all business class seats, including the middle seats have direct aisle access.
What I didn’t like:
Long Security Lines at JFK- JFK is well-known for having long wait times at security, and this trip was no different. The security line was very long and very disorganized. We had to wait over 40 minutes just to get through.
No Personal Air Nozzles – Sadly this aircraft was not fitted with personal air nozzles. Good thing they kept the cabin temperature cool during the flight.
The IFE – The IFE offered plenty of content, but I just wasn’t a fan of having the browse through all the content using the tiny remote instead of the big screen.
The Lufthansa Senator Lounge at JFK –Our Oneworld Emerald status gained us access to the Lufthansa Senator lounge at JFK, which supposedly offers enhanced food and beverage options. The lounge is rather small with limited seating, and the food and drink selections were rather forgettable.
The Amenities – JAL does not do pajamas in business class, but they do offer slippers and loaner cardigans. The Sony noise canceling headphones is not the best, but sound quality was acceptable. The Maison Kitsune amenity kit was a bit basic though.
I love Japan Airlines! They’re not as overrated as Cathay Pacific, or as blingy and opulent as Qatar or Emirates, but the certainly offer a solid business class product.
The Apex suite seats are one of the highly praised seats in the industry. Pair that with great hospitality, and delicious restaurant quality food and you have awesome flight. Great job, JAL! Can’t wait for the next flight with you!
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