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Airline: Japan Airlines
Flight Number: JL67
Route: SEA-NRT
Class: Business Class
Aircraft: Boeing 767-300ER
Registration: JA617J
Delivered: July 2007
Flight Duration: 10 hours 5 minutes
Distance: 4,762 Miles
Yokoso! Join me on a journey to Tokyo aboard Japan Airlines Business Class.
If you’ve followed my previous trip reports, you know I’m an avid Japanophile, and Japan Airlines (JAL) ranks high on my list of preferred carriers. JAL’s Boeing 767-300ER service from SEA to NRT offers two classes: Business and Economy. The Business Class cabin boasts 24 JAL Sky Suite II seats in a 1-2-1 staggered layout, ensuring direct aisle access and conversion into full flat beds. However, the 767’s narrower cabin compared to JAL’s 787s and 777s means the seats and aisles feel somewhat cramped. This is exacerbated during boarding, as the entire plane boards through the front door (1L), leading to considerable foot traffic. I’ve had a few encounters with passing luggage due to the tight aisle space. While the seats are adequate, they lack the comfort and padding of JAL’s original Sky Suite seats. Notably, JAL’s 767s do not feature air nozzles in Business Class.
The onboard service exemplifies the quintessential omotenashi (Japanese hospitality), although I sensed a slight language barrier with the flight attendants, who appeared more reserved with us compared to other Japanese passengers. The in-flight cuisine, however, was nothing short of exceptional. Despite initial reservations about the catering out of SEA, our meals were both delectable and aesthetically pleasing. In summary, JAL delivers a robust Business Class offering: the seats are cozy, the service is commendable, and the culinary experience is sheer delight. Now, if only they could install those air nozzles!
What I liked:
The Exquisite Dining Experience: JAL’s acclaimed “BEDD, Sky Auberge, Your exclusive restaurant in the sky” certainly lived up to its reputation. The onboard catering was a culinary triumph, particularly for enthusiasts of Japanese cuisine. From the vibrantly plated Japanese meal to the succulent Western set, each dish was a testament to culinary artistry in the sky. The “dine-on-demand” concept further enhanced the dining experience, offering a respectable selection of mid-flight and pre-arrival meal options. For those seeking a quick pick-me-up, the onboard snack bar provided a variety of light snacks and beverages.
Impeccable Onboard Service: Despite a slight language barrier, the flight attendants embodied the essence of omotenashi—Japanese hospitality. Their refined service, characterized by their proactive assistance throughout the flight and spotless cabin and lavatories, ensured a journey marked by comfort and attentiveness.
What I didn’t like:
In-Flight Entertainment (IFE): The Magic V Entertainment system featured a somewhat limited selection of movies, TV programs, and audio content, and the navigation was less than intuitive and a bit clunky.
Cabin Temperature: JAL’s tendency to maintain warmer cabin temperatures was a contentious point. While some passengers may find it cozy, others, including myself, prefer a cooler environment conducive to restful sleep. The absence of personal air vents didn’t help either…
It was OK…I guess:
The British Airways Terraces Lounge at SEA: Accessible with our business class ticket, the British Airways Terraces Lounge offered a mixed experience. Although the lounge presented a somewhat outdated ambiance and limited food and beverage options, the attentive service from the staff was noteworthy, adding a touch of warmth to the otherwise drab lounge experience.
The Seats: Despite the allure of the JAL Sky Suite II, which is reminiscent of its Boeing 777-300ER counterpart, the reality fell short of expectations. While the seats offered ample space and direct aisle access, the narrowness and lack of privacy, particularly in aisle-side seats, left room for improvement. Nonetheless, they served as a somewhat comfortable means of crossing the Pacific.
Bottom Line:
Flying with Japan Airlines Business Class from Seattle to Narita was a delightful experience, despite a few minor hiccups. Highlights included the delicious dining options, impeccable onboard service, and comfortable seats, though there is room for improvement in privacy. While the entertainment system and cabin temperature could benefit from some enhancements, Japan Airlines Business Class delivers an excellent mix of comfort, culinary delights, and attentive service, making it a top choice for travelers seeking a premium experience.
TravelingFoody.com 