[Click above for the video review.]
Airline: Qatar Airways (QR)
Flight Number: QR740
Class: Business Class (QSUITE)
Aircraft: Airbus A350-1000 XWB
Delivered: December 2019
Flight Duration: 15 Hours 20 Minutes
Distance: 8,306 Miles
Hello everyone and welcome to another trip report!
Qatar Airways’ (QR) second longest route is their flight Doha to Los Angeles (and return) which clocks in at 13,367 kilometers (8,306 miles). Qatar was previously flying their Boeing 777-200LR exclusively to LAX until June 1st 2020, where it was replaced by the Airbus A350-1000 XWB, which are fitted with the QSuite Business Class seats. There are 46 enclosed “suites” on this aircraft which are laid out in a 1-2-1 staggered configuration. Some seats face forward, while others are rear facing. The partitions of the “Quad” center seats can also be lowered allowing 4 passengers to “sit together”. Come fly and join me in my journey on this ultra long-haul flight on Qatar’s QSuite product.
What I liked:
The seats – I really like Qatar’s QSuite product and I think it’s the best business class product available to date. The seat is private, yet spacious and intuitively laid out. It was comfortable for sitting and dining upright. The seat also reclines and converts into a fully flat bed. And yes, there are also personal air nozzles on this aircraft! –Score!
The food – I’ve always had very good things to say about QR’s food and in-flight catering, and this flight was no different. Catering was done by DO & CO, which is one of the best in-flight caterers in the industry. QR offers a full dining-on-demand service for the entire flight, which is great! I loved having to dine at my leisure and pace.
The onboard service – I know the onboard service depends entirely on the crew, but the service this flight was amazing. Joy, our flight attendant was proactive and anticipated all our needs before we even asked for them, it felt like first class in business. She was prompt in delivering the pre-departure beverage, meals, and turndown services. The other flight attendants were also quick to respond to our requests during the flight. Amazing!
The IFE – QR’s Oryx One Entertainment system is one of the best IFE systems in my opinion. It offers a wide-array of new and classic movies, TV programs, music, games, and a functioning moving map. The interface is snappy and it was easy to navigate and browse through the media content. I also love the outside camera feeds on the A350.
The amenities – QR offers excellent business class amenities. All passengers are offered a Bric’s amenity kit, and pajamas and slippers by The White Company London. A bottled water, and noise canceling headphones are available at each seat. Two pillows, a thick and comfortable duvet, and mattress pad are fitted on the seat during turndown service. The lavatories are also very clean and fully stocked with toothbrushes, razors, and toiletries.
What I didn’t like:
Check-in at LAX – The Check-in process at LAX, as per our previous experience with Qatar’s ground crew was a bit slow. There was a dedicated business class lane at check-in, but we still waited for about 15 minutes before someone called us over. Oddly enough, the security at LAX was empty and we were through in about 5 minutes thanks to TSA Precheck. The passenger experience greatly improved once onboard.
It was OK…I guess:
The Admirals Club at LAX – Because of the pandemic, all oneworld lounges at LAX’s Tom Bradley terminal are closed. So we headed to the Admirals Club in Terminal 4 via the terminal connector. The seating was plenty and comfortable during our stay, but the food and beverage options were all very limited. I guess it still beats waiting in the terminal with the crowd…
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