Review: British Airways Club Suite Business Class Boeing 777-300ER | London to Los Angeles

[Click above for the video review.]

Airline: British Airways
Flight Number: BA281
Route: LHR-LAX
Class: Club Suite (Business Class)
Aircraft: Boeing 777-300ER
Registration: G-STBP
Delivered: December 2020
Flight Duration: 10 Hours 20 Minutes
Distance: 5,456 Miles

British Airways (BA) changed business class travel back in 2006 when it introduced the Club World seats that turn into fully flat beds. Nowadays business class products have become more competitive and airlines have been coming up with more ways to make business class travel more comfortable for passengers, and British Airways was in need to update their tired Club World Seats.

In 2019 BA introduced the Club Suite Business Class product. The seats are make by Collins Aerospace and they are basically an updated version of the Super Diamond Reverse Herringbone seats, which operators like Qatar Airways and American use on some of their planes, but now with sliding doors. For those who know me, you’ll know that I am a big fan of the reverse herringbone configuration. They are among the most private and comfortable business class seats in the sky, and BA’s new club suite product really delivers. Pair that with a decent food, and good service and you have a winning combination. So how does this new product compare to the existing Club World Product?

What I liked:

The plane – This flight was operated by one of BA’s newest Boeing 777-300ERs. All the fixtures were basically brand new and the plane was very clean. It still had the new plane smell too…

The seats – British Airways’ new Club Suite Product is lightyears better than the existing Club World Product. The seat is very comfortable and turn into a full flat bed. All seats also feature direct aisle access with plenty of personal and storage space to keep you comfortable for the long haul flight. Each seat also features a sliding door for additional privacy.

The Friendly Service – The in-flight service from this mixed fleet crew was warm and the flight attendants were eager to please. The crew were also polished and delivered professional service during the flight. We were offered a pre-departure beverage service, which is unheard of on US carriers since the pandemic started.

The Catering – The catering by Do&Co was actually very good on this flight. The food tasted fresh and delicious. The chicken pot pie that I ordered during dinner service was delicious, while the beef short ribs dish that my companion ordered was was also delectable. The pre-arrival chicken and pasta dish was generously portioned and equally very good. The crew also sets up a walk-up snackbar near the galley mid-flight.

The BA Galleries First Lounge at LHR – Since the pandemic, BA has eliminated the self-serve buffets at the lounges, and opted for a la carte table service. This is way better in my opinion. You just scan the QR Code with your phone to order from the menu, and a server will bring your order to your table. There were also plenty of seating through out the lounge.

What I didn’t like:

No personal air nozzles – Sadly BA did not fit their 777s with personal air nozzles, which is very unfortunate. It was hard to keep cool during the flight, as BA usually keeps their cabins rather warm in-flight.

It’s OK, I guess…

The Amenities – BA does not offer business class passengers pajamas or slippers in business class, but I liked the black mini leather pouch by The White Company London. The bedding was also very good and included a mattress pad for when you make your bed. The lavatories were also clean and nicely stocked with toiletries.

Bottom Line:

I’m usually an American Airlines flyer so it’s a nice change to fly British Airways long haul every so often. These Club Suite seats are great are on par with American’s reverse herringbone seats on their widebody fleet, but with an added bonus of the sliding door. The catering from London was surprisingly very good and the food tasted fresh. The mixed fleet crew working this flight were friendly, charming, and efficient in delivering service throughout the flight. The in-flight amenities were also adequate. Now only if they had those air nozzles…

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