[Click above for the video review.]
Airline: United Airlines
Flight Number: UA724
Class: Domestic First Class
Aircraft: Boeing 777-300ER
Delivered: March 2017
Flight Duration: 5 Hours 5 Minutes
Distance: 2,399 Miles
United Airlines (UA) introduced their Polaris product on their 777-300ER planes in June 2016, which features a new business class seat design with direct aisle-access on all seats. Although I’m a bigger fan of the reverse herringbone configuration in business class, I actually like these seats and they are quite comfortable for the 5.5 hour flight back to the US mainland.
What I liked:
The plane – We got lucky enough to be on a flight that was operated by one of UA’s internationally configured Boeing 777-300ER, which features the Polaris seats.
The seats – UA’s Polaris seats are very comfortable for lounging and turn into a full flat bed when you’re ready to sleep. The cabin is laid out in a 1-2-1 staggered configuration and all seats also feature direct aisle access.
The IFE – I found the in-flight entertainment very good. The interface was easy to use and it offers plenty of media content that kept me occupied for the entire flight.
Personal air nozzles – I’m so glad that UA opted to have personal air nozzles installed on their 777-300ERs. They kept me cool and comfortable the entire flight.
What I didn’t like:
Watered-down Amenities – Although this flight offered the new Polaris seats, sadly the amenities were somewhat lacking. No menus were given to First Class passengers. The amenity kit given to us was as basic as can be, and the Polaris duvet was missing. Although I was glad to see that noise-canceling headphones were available.
It’s OK, I guess…
The in-flight Service – The in-flight service from the crew was OK. No pre-departure beverages were offered and the entire meal was served in one tray, which seems to be the norm nowadays due to the pandemic. Though the flight attendant working our aisle was very friendly and checked on us periodically if we needed anything.
The Catering – The catering out of Honolulu was OK. United isn’t well known to have incredible in-flight catering, but the chicken katsu curry main I ordered was pretty good.
I’m usually an American Airlines flyer so it’s a nice change to fly United to get a comparison. These Club Suite seats are comfortable, but I feel that American’s reverse herringbone seats on their widebody fleet, are much more comfortable. The catering from Honolulu was good, but forgettable. The crew working this flight were friendly, charming, and upbeat. The in-flight amenities were somewhat lacking, but I guess adequate for this medium haul flight. The icing on the cake was the personal air nozzle, which I greatly appreciated.
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