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Airline: Qatar Airways (QR)
Flight Number: QR724
Route: ORD-DOH
Class: QSUITE (Business Class)
Aircraft: Boeing 777-300ER
Registration: A7-BEH
Delivered: March 2016
Flight Duration: 12 Hours 40 Minutes
Distance: 7133 Miles
Overall Impression:
Due to Qatar Airways (QR)’s current issues with the Airbus A350 airframes, QR swapped their Chicago to Doha flights from an Airbus A350-1000/900 to their older Boeing 777-300ER/200LR planes. Luckily, we still got a plane that’s outfitted with the QSuite Business Class product.
Although this wasn’t our first QSuite flight, it’s really an excellent business class product, and we always look forward to flying it.
Business Class on Qatar’s Boeing 777 is laid out in a 1-2-1 configuration. Some seats face forward, while others are rear facing. The center seats can be opened-up so that a family or friends of 4, can still see each other and converse during the flight.
I was seated in 4J, a front facing window seat on the port side of the plane, while my companion was in 4K, a rear facing window seat.
What I liked:
The Seats – I was initially concerned that because of the sliding door, the QSuite might feel tight and claustrophobic, but this was not the case. The seat is very comfortable for lounging and sleeping. It also felt spacious and very private. Yes, personal air nozzles were also available.
The Service – Qatar Airways offers a dine-on-demand concept in business class, where you can order anything from the menu at any time during the flight. Consistent with our previous flights on QR, our flight attendant was proactive, charming and very efficient. The crew provided us a pre-departure beverage service complete with hot towels. They also constantly checked on us if we needed anything during the flight and even provided turndown service.
The Food – The catering on this flight was great! All the food and beverages we ordered throughout the flight were plenty, beautifully presented, and scrumptious! We were so well-fed that we skipped out on the pre-arrival meal.
Business Class Amenities – A safety kit including mask, latex gloves, and hand sanitizer were offered to all business class passengers in addition to the Bric’s amenity kit, and pajamas. The crew offered turndown service, with a thick duvet, full-size pillowm and mattress pads were placed on the seat when you’re ready to wind down and get some sleep. The lavatories were stocked with toothbrushes, shaving kits, and bottles of moisturizers and facial mist. They were also regularly cleaned by the crew.
It was OK:
I’m really nitpicking here, but The Bric’s amenity kit is just OK, but I actually prefer the old Giorgio Armani soft pouches from before. The White Company Pajamas/slippers provided was also a nice touch, but their old business class pajamas and slippers were of better quality in my opinion.
What I didn’t like:
No lounge access at Chicago’s O’Hare Airport – Upon check-in we were informed by the agent that the lounge was under construction and access is not possible, which was a huge letdown since we checked-in early. We just went straight to the gate and waited for over 2 hours until boarding commenced.
Bottom Line:
Qatar Airways QSuite is a superb the business class product. Probably the best we have experienced. The seats, service, amenities, and food rivals even some of the best First Class products available. Other than the lack of lounge at O’Hare Airport, we had an amazing flight and arrived in Doha well-rested and well-fed.
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