American Airlines Business Class OneWorld Trip Reports

Review: American Airlines Business Class Boeing 777-200ER | Madrid to New York

[Click above for the video review.]

Airline: American Airlines (AA)
Flight Number: AA95
Route: MAD-JFK
Class: Business Class
Aircraft: Boeing 777-200ER
Registration: N-766AN
Delivered: June 2003
Flight Duration: 7 Hours 50 Minutes
Distance: 3,589 Miles

Overall Impression:

On my last video, I reviewed AA’s previous generation Zodiac “shaking” Business Class seats on their 777-200ER. This time I’m reviewing the AA’s newer Super Diamond Seats on the 777-200ER.

Unlike the Zodiac seats, all of these Collins Aerospace seats face forward. These are traditional reverse herringbone configuration, and are popular with other carriers such as Virgin Australia, China Airlines, and now British Airways on their newer configurations. The seat is definitely much more comfortable and than the Zodiac seats on the 777-200 and offers more privacy. There are a lot of storage compartments to stow your belongings during the flight. The seats also lie fully flat and offers direct aisle access on all the seats.

The in-flight food was a bit of a fail on this flight though…

The New York based crew were professional and efficient in delivering service. Our flight attendants we interacted with took good care of us during the flight and constantly checked if we needed anything.

What I liked:

The seats – I like these B/E Aerospace seats, though I’m not sure if I like them better than the business class seats on the 777-300ER. The seat offers plenty of personal space and storage. It was comfortable for lounging, dining upright. For sleeping, I found that I tended to hit hit the pullout table while rolling over to my side. Not a problem for shorter people like me, but could be a huge nuisance for taller folks. I also liked that there were personal air nozzles available to keep me cool during the flight.

The onboard service – The crew on this flight was good. The 2 senior flight attendants we interacted with onboard were charming and delivered quick and efficient service during the flight.

The IFE – AA’s Panasonic IFE is among my favorite in the sky. The interface is intuitive and responsive. There was also plenty of media content and my favorite Voyager moving map app to keep me occupied during this transatlantic flight.

The Iberia Sala de Velazquez Lounge in Madrid – This is probably the best lounge in Madrid. It offers plenty of comfortable seating throughout the lounge, snacks, and even a hot food selection for breakfast.

What I didn’t like:

The catering – As I mentioned above the catering out of Madrid was pretty bad on this flight. The traditional corned beef main that I pre-ordered was very dry and tough, and the Toasted BBQ Sandwich for the pre-arrival was hard as a rock. As a consolation, the crew did setup a walk-up snackback mid-flight for a quick snack.

Plastic Cups in Business Class – Please bring back the glassware soon!

Expensive WiFi Service – In-flight WiFi used to be $20 for the entire flight, but it appears the price has gone up almost double to $35.

It was OK…I guess:

The Amenities – AA offers a business class amenity kit, Bang and Olufsen noise canceling headphones (collected 45 minutes before landing), a business class amenity kit, bottled water, and a full-size pillow and duvet set. No slippers or pajamas on AA though…

americanairlines #businessclass #mad #jfk #boeing #777 #777200ER

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